FAQ Eng

FAQ

Trips

All you have to do is click on “start a trip” on the map that appears on the home screen. You can then select the people you trust (also called your “guardians”) with whom you want to share your trip details and who will be able to follow you in real time. You can start a trip with a destination address (to go home for example) or without entering a destination (to go jogging for example)

Yes. If you do not enter a destination address, you will only be sharing your geolocation with your guardians.

You can stop sharing at any time.

  • You must have downloaded the application and added your friend(s) as trusted contacts or guardians.
  • You will receive a notification each time one of your friends shares their trip details with you
  • You will then see it progress on the map.
You stop sharing your geolocation Your guardians are notified that you have stopped your journey.
Your guardians receive a clear and direct notification warning them that you are in danger. They can instantly see in the app where you are and thus come to support. They get geolocation information and also know your battery percentage level.
After 5 minutes, your guardians are notified that you are no longer moving and that there may be a problem.
No, with the most recent version of the app, everything happens in the app. Your guardians need to download the app and add you as a trusted person to be able to track your journey.
Your friend/relative is in immediate danger. Find its geolocation on the application. Try to reach them by phone or text message. Do not hesitate to advise them to take shelter in a Safe Place. If you are not far away, join them. If you are unable to reach them, call the police so that they can intervene.

Your Guardians

Trusted people – or “guardians” are people you choose from among your friends, family, loved ones… They are people you trust to watch over you and come to help if needed. Your guardians will have to download the application to be able to follow your journeys and receive alerts. You can choose for each trip, which people will follow you among your guardians.
Upon first login, each user chooses a nickname. To add a guardian, you can invite them to download the application (“send an invitation” button on the trusted people/guardian page (button at the top right of the home page). They will thus receive a download link and your nickname to connect with you. If your guardian already uses the application, click on “add a trusted person”, enter their nickname and add them! For security, you must mutually agree to be the other’s trusted person.
An unknown nickname asks you to be their guardian. See with your friends or loved ones if any of them have invited you. If you don’t know who they are, decline the invite.
In the trusted persons/guardians page (button at the top right of the home page), you can manage your list of trusted persons: add, delete. Each time you launch a trip, you can select or deselect the people with whom you want to share your trip.
Each time you launch a trip, you can select or deselect the people with whom you want to share your trip. Enable or disable the button next to the guardian’s name.

Reports

You can make different types of reports:

 

  1. Feeling of insecurity: you don’t feel comfortable in the street, you feel anxious about the atmosphere, you don’t feel safe. However, there is no immediate danger, and you are not bothered/harassed by anyone.
  2. Harassment: Someone is following you, making remarks at you, whistling at you, or engaging in inappropriate verbal behaviour with you
  3. Physical Assault: You have been physically assaulted (physical contact, blows, theft of your personal belongings, etc.) but without sexual offense.
  4. Sexual Assault: You have been sexually assaulted (Caresses, inappropriate gestures, rape, rape attempt, etc.)
  5. Spousal Violence: You are the victim of violence (physical, psychological, etc.) from your spouse.

 

Reports type 2, 3 and 4 are made visible to other app users for 30mins. Other users will not know who made the report.

Reports are a very important part of UMAY. They first warn other users that something has happened and thus allow them to avoid this area (harassment, aggression). They make it possible to establish anonymous statistics on the dangerousness of our streets or on insecurity in the broader sense. They allow us to work with cities that wish to be our partners to carry out concrete actions on the ground. After each report, we offer tailored solutions to help you. (Call the police, file a complaint, contact a victim support association)
They appear for 30 minutes.
Reports are displayed on other users’ map for 30mins. They are then recorded to build statistics and carry out concrete actions with public authorities to improve the safety of our cities.

Simply click on the blue button on the map and select the case you want to report.

Do not hesitate to leave us comments to explain what happened.

Our application does not replace emergency numbers. You should call your local emergency services if you need urgent help.

In some partner cities, the data is shared in real time with the police, but this does not guarantee their intervention. Call your local emergency services.

Reports are always anonymous. Under no circumstances can users be identified.

Moreover, we never ask you for your identity (nickname only).

Safe places

A Safe Place is a business partner of the application that we have rigorously selected.

The Safe Place can be a bar, a restaurant, a tobacconist, a pharmacy, a store etc.

Safe Place staff have been trained to be able to welcome our users who need to be safe.

They are committed to welcoming you in a benevolent way and to doing their best to help you.

They are committed citizens, but they are not police officers or health professionals. They will help you within the limit of their abilities.

You can just show the app or say you come from UMAY

Quickly explain the situation if you wish. You will be safe!

We have developed a feature allowing people who are alone or who feel more vulnerable to find hotels committed to giving them a warm welcome. Female solo traveller, people identifying as LGBTQIA+ … in these hotels special measures are in place, staff are aware, you will feel safe.

You can book from the link on our application.

Do you run a business? Want to become a local superhero and do good in your neighbourhood? Contact us on contact@gardetoncorps.fr or via our website (umay.fr) and we will be in touch as soon as possible!

Our referencing is not automatic. We will check with you that your organisation meets our criteria to be a Safe Place. (Nothing too complicated, we promise; we simply check compliance!)

Safe Places are places where you can take shelter as you need it. But they are above all businesses that are committed to the safety of all. It seemed normal to us to promote them. Those who financially support the application can, in return, publish their events (special nights or offers, etc.) on the app.

Through this channel, we also encourage our users to consider these businesses when looking for a venue or going shopping.

Click on your profile picture to find the “Recommend a Safe Place” feature. There, you can recommend a business as a Safe Place.

Data confidentiality

Absolutely not! You are always in control of when and with whom you share your geolocation.

If you do not launch a trip, or if you launch a trip without selecting guardian(s), your geolocation is not accessible to anyone.

When you stop a trip, geolocation sharing with your guardian(s) is automatically stopped.

Use of the app is anonymous. We never know your identity.

The data you may share with us is completely anonymous too.

No way! At no time can we know where you are or trace your journeys.

Only your guardians see your geolocation when sharing your trips. Apart from that, no history, no possible sharing.

 

User Account

For security purposes. The less information we have about you, the less risk we take of seeing your data go out of control.

We don’t need to know much about you to keep you safe.

We do not want our application to be misused to identify/geolocate our users. Zero risk doesn’t exist, but we take all necessary security steps so that this does not happen.

It is recommended but not mandatory.

Your email address will allow us to send you a pin code should you need to reinstall the application and recover your data (trusted persons, levels)

It is not mandatory.

The data (age, gender, sexual orientation, outing habits, etc.) that we collect are used to provide more detailed statistics. They are not used to identify you. You always remain anonymous.

We wanted to be able to reward the most active and loyal of our users. As you use the application, you earn points.

The more trips you share, the more friends you invite, the more Safe Places you share, etc., the more points you score.

We will regularly launch contests where the level you’re at will give you more chances to win!

The more trips you share, the more friends you invite, the more Safe Places you share, etc., the more points you score.

Discover for yourself the features that give points! We are not going to reveal everything to you anyway 😉

Easy! Several ways to do it:

Talk about it during your meals with family and friends!

Invite your friends to become a guardian via the application

Use the “share app” feature in your Profile menu

Share the love on your favourite social networks!

To permanently delete your account, send us a request by email at contact@umay.app

Features / Bugs

You can record sounds by clicking this button. This will work as a first piece of evidence in the event of violence or harassment.

This button works with the Dictaphone/sound recorder app on your phone. Files are saved on your phone only.

You may not have a voice recorder/sound recorder app on your phone.

Download an app (preferably from your phone manufacturer) and it should work.

This function may not be available on some smartphones.

You must activate the GPS functionality of your phone. Otherwise, it won’t work!

If you have denied the application access to your GPS position, it will not work either. Go and correct this in the phone settings. (Or reinstall the app)

You need to allow the app to send you notifications. If this functionality is blocked, you will not be able to play your role under optimal conditions!

We promise, we don’t send notifications other than messages between guardians.

So despite the FAQ, you can’t get the app to work? That’s OK. Contact us on our social networks and we will explain everything to you!

Instagram: Umay_app

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Based on citizen and community engagement, UMAY is a free mobile app that aims to improve street and travel safety thanks to GPS-tracking technology solutions and partners’ network.

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